Reviews & Comments of Gmail email templates & newsletters chrome extension

everything is hidden behind paywalls, can't even access the templates during the trial.

Awesome working good

Terrible customer support, link ticks in compose email come and go, unreliable as opens can appear as link clicks and vice versa. Would not recommend.

NO CUSTOMER SUPPORT!!!!!!!! Have tried 6 times to get help... NOTHING! Sad when you are paying for something and don't get what you're promised. Do yourself a favor and purchase another app.

How can you expect user allowing you to send email on their behalf? I wont suggest anyone to use this

App no longer works on Gmail This is the email I received from Google and on 2/22/2020 the app stopped working!! Beginning February 18, 2020, the following app will no longer have access to your Gmail data: ContactMonkey Google has always worked to design our tools and services with security at their core. Last year, we proactively updated the Google User Data Policy to better protect Gmail users. As part of this policy, apps you granted access to your Google account that have not passed a required security assessment will no longer be able to access your Gmail data starting February 18, 2020. Without access to your Gmail data, this app may not work as intended. If you have any questions, please contact the developer of the app. You can also use the Security Checkup tool to view, manage, and remove any apps that you have given access to your Google Account. Thanks, The Google Accounts team I contacted ContactMonkey asking for a refund or pro-rated refund as I had just paid for another year of service. This is their response: Hi Frank, Thank you for your email. My apologies for the delay. Unfortunately, our chrome extension is temporarily being reviewed by Google and some users are experiencing difficulties. Some accounts have no mail merge button. Until the review is completed by Google we won't be back to full functionality for all customers. We are hoping this is sooner rather than later. We apologize for the inconvenience but unfortunately, this is out of our hands for the time being. Thank you for your understanding Best regards Best regards, Emma Customer Support Specialist I'd wait for a Google approval on this app before installing and paying for it!

Will not login from google mail. A redirect web page from gmail says the program is not approved for gmail login. Program will not run if not logged in. Useless.

Plugin for the console says "access blocked" but after deleting all chrome extensions except the contact monkey plugin its still not working. Support is non existant. There are some old cached pages to contact support but the scripts all generate errors. I suspect they ran out of venture capitol and the just quit.

Mail Merge button comes and goes. Support virtually nonexistent.

Bad customer support.

good

Unable to install extension to chrome. I tried on windows as well as mac

Had trouble keeping track of time sensitive emails and people just not reading emails sent to them. After using this I can direct them not only to the date but also the time and how many times they actually read it.

I had CM before they charged for it and was fairly happy. Then I received a free trial period and decided to use it again. This time, most of my emails weren't even being read according to CM. So, I began testing it on family and friends. It was only being recorded being read 1X and in states that the people didn't live. They were opened over 100 times each! I don't find it accurate at all.

I like it tells me about how many times my email has been opened, no. of times links has been clicked. This helps a lot in sales as I know which prospect seems interested.

I've used ContactMonkey with Outlook and the Google Gmail platform. Both work extremely well, and it's a tool that can be very helpful in building your business. Customer Service and Support is very responsive. It would be great if the following tweaks were made to the platform: - don't count the times that the sender of an email opens as it really skews the numbers - sometimes it looks as if an email has been opened 5 times where in reality it hasn't, this challenge is with all platforms - really wish I could have access to the platform with notifications on my mobile device Overall, a very valuable tool.

Great way to keep track of emails. Amazing customer service. Highly recommending.

After trialing several tracking programs including Contact Monkey; Yesware and Bananatag I paid my subscription to Contact Monkey as I found it the easiest to install and the easiest to use. It gives me all the information I need in very quick time. I am not an "IT" expert, I am an Estate Planning Consultant and it is very beneficial to me to know that emails sent to my clients have been opened as that then allows me to follow up with a telephone call. Contack Monkey is a first class product with excellent pricing and I highly recommend it.

Not working and can't get anyone to help.

Contact Monkey was ok to use as long as you stayed on Chrome and do not use Apple mail at all. If you use both it can't distinguish between the intended recipient opening the email or a misplaced click by yourself in apple mail. This also means that when I would look into an email to perhaps review what I had sent it would count that as the recipient of the email opening it. The sidebar panel would also disappear at times and I could not trace why, this would stop the tracking of an email. Thirdly, no notification as to auto renew coming up for the next year, no solutions offered on the online chat, no way that i could find to turn off auto-renew and initially no response from support to my email questioning the Auto renew feature. However, I have been contacted after emailing the request for cancellation of my account and a pro rated refund is being offered after I write a review here. Hopefully my honesty does not affect my refund

This was extremely helpful in finding various contacts that we used to advance our business. Extremely easy and efficient, took out tons of our research time making finding potential clients much easier. You won't be disappointed.

I have rigorously tried all of these, and ContactMonkey is easily the best. A snap to set up, and then super reliably accurate. We have a team account, and it has been great not just for native functionality but also for monitoring team activity. Customer service is spot on, and have always been fast and a pleasure to deal with. Try ContactMonkey before the rest. You won't be disappointed.

Great application/extension for email tracking ! I was getting works done via different suppliers and this tool came in very handy to see the importance given to the topic (ex: more number of clicks, mails opened in the HQ of the supplier where decisions are taken). Also very friendly support staff. Thanks !

Great extension to track emails. Incredibly helpful resource! Customer support is also very responsive! Always appreciated!

Contact Monkey is simple to use, seamlessly integrated into the Gmail interface, and an extremely useful tool for mail tracking! It is completely game-changing to know exactly who, where, and when an email recipient has opened an email - it is helpful for my business correspondence on every level. My experience with customer support has also been highly positive. I would recommend Contact Monkey wholeheartedly to anyone looking to take their business to the next level.

Great email tracking and organization tool. I have tried several competing extensions and this one is the best.

An absolute must for anyone engaged in sales using emails. Support is excellent too, overall highly recommended!

I've used Contact Monkey for 4 years now. I have watched the platform grow from being an email tagging solution to becoming the email organisation tool that it is today. Not only does the Monkey give you insight into opens but at a team level it can help you understand productivity as well as proficiency enabling you to improve and pivot what you are doing to cultivate business at an individual and team level. I recommend this to anybody who has some sales in their professional responsibilities.

Very good tracking tool but cannot be used if your window is not updated. If you have updated window, it comes handy.

It was a useful app to know if someone read your emails; However, I no longer need it.

CONTACT MONKEY has two very helpful tools. First, being able to gauge interest by monitoring the timeliness and number of email opens/link clicks. Second, the very easy to use Mail Merge feature for Gmail. I've been using it for several months now, and can't imagine not having it!

This app and the customer service are outstanding! Highly recommend.

Contact Monkey has been extremely valuable in tracking daily email activity, response rates and average clicks. I've used Contact Monkey in my last two roles and will continue to do so in my next!

Wonderful tool for email and links tracking. I used it for my sales outreach and the results were what i expected. Great source for email confirmations. The customer service is amazing and helpful with speedy responses and quick resolution for any issues.

It's a great service when needed. I used it for a short time and was very happy with it.

Contact Monkey is a great source for email confirmations. I am in the property management business and found the app helpful in showing that a tenant read my email.

We have used Contact Monkey for over a year now and find it an invaluable tool for our business. Being able to follow up on emails at the right time is very beneficial. The customer support has been very good too. Highly recommended 5*

CONTACT MONKEY is my go to for verification! Its great tool, we especially love being able to send letters at later dates & times, I can't say enough good things! I have been a LOYAL customer from day one! Customer service gets in touch and handles any concerns! BRAVO CONTACT MONKEY

I used Contact Monkey and found it to be helpful in tracking emails. Customer service response was timely.

Great Sales Tool for working with Leads. Very helpful knowing when & how many times an email was viewed. Great for scheduling follow-ups. Like the Send Later option in Emails.

Really liked the product, was extremely helpful for building and maintaining sales leads. I found the product to work well on multiple platforms, and the customer service was great.

Great app for email tracking, the salesforce integration is awesome.

The mail tracking worked fine however as links in emails need to be converted for tracking, this caused some problems for me.

Great for small email campaigns, email views, etc. Definitely the best app there for the money! The reports on campaigns are very useful and helpful.

I started using Contact Monkey for the trial period, and found it quite helpful to a certain extent. Increasingly there have been some glitches in the program. However, I would have greatly appreciated a reminder from their team before they renewed the subscription for the second year automatically. Overall, I found the customer service satisfactory.

Though this service does work a little, the analytics aren't great and rarely work properly. Won't be renewing this service after the trial period.

Great app

I used this service while in sales, and found it very helpful. It was nice knowing when prospects opened my e-mails (even if they didn't respond I knew they got it at least). I would recommend.

Very useful app. Use it all the time. Great for sales but other kinds of emails also.

i actually got a nice CS and we where able to agree on terms

I cancelled this service after experiencing the worst customer service I've ever encountered in my life. Support responses take days and always just direct you back to their site, the plugin glitches so frequently that it's necessary to log out of it, cancel permissions on it, delete it from the browser and reinstall it at least once per week, AFTER you discover important emails haven't been tracked. And the mail merge function only sends out about 80% of the emails inexplicably and offers no in depth explanation as to how it works. I would warn anyone off using this service.

If you have a business, you must have Contact Monkey!

Workd well.

I've used Contact Monkey for well over a year and love it. I can't understand some of the gripes and criticisms of the program. It just works and works great. Every program has occasional glitches but this one has less than most and in my experience they're remedied quickly. I highly recommend it.

Absolutely awful, they charged my credit card three times for a yearly subscription and when I reached out they just told me that I needed to call my bank and it was their fault. The man who called me after I emailed them was extremely rude and condescending as if I didn't know how to use a computer. I'm moving to a different email tracker system that can manage any kind of customer service at all.

I find it pretty amazing that when the service I have from this business is an email tracking service, thus they are well aware that I know that they opened both my initial request email and follow up email, they couldn't be bothered to respond to my recent emails. I mean, how hard would it have been to respond to the tune of any spin, be it either accommodating or otherwise, rather than sending a paying client who has sent themmultiple client referrals the clear message that you simply cannot be bothered to communicate with them? This is the latest in a string of customer service communications experiences that I have had with Contact Monkey that have been quite dreadful. In this immediate instance I have issued several questions regarding mail merge which have not been addressed and never once have I received a response from Contact Monkey staff in a timely fashion. I recognized that at some point they may have classified me as a difficult client, but that in no way justifies their deplorable lack of customer service when I am still a paying customer. Moreover, when they do respond to my questions, they are with rote, standard by the book responses and redirects to links on their site which I've already viewed because I did my research before reaching out to them. On top of all of this, the service glitches so frequently that I've had tracking fail on incredibly important business emails on multiple occasions and their standard response is 'just send it again'. After taking a few moments to review their ratings and reviews in the chrome webstore, I now realize that I'm not the only customer they deal with this way. Apparently, this is their standard of doing business. I'm no longer inclined to give tem mine. I'm largely unsatisfied with their service and even more unsatisfied with their level of customer service. I've asked them to cancel my service with Contact Monkey effective the end of this billing cycle and not charge me for the next billing cycle. I have found an alternative service that meets my needs through the chrome webstore in Sales Handy, and I believe will be much more reliable. Added bonus, they respond to questions in a timely fashion.

Very useful tool for email tracking even when not integrated with Salesforce. But if you integrate with Salesforce it makes your life so much better. Great tool for email tracking for individuals and teams.

It's very useful, but the price is out of hand.

now it is no longer free but $10 a month.If you dont pay you lose everything on your account. Look elsewhere I wont be held to ransom

This business just SCAMMED me. In spite of some technical difficulties, I was a reasonably happy paying customer. Now ContactMonkey auto-renewed my subscription without informing me about over 60% price hike ($165 for a tiny plugin?), and twice refused my refund claim 2 days post auto-renewal. If you subscribe, be prepared that you will not be able to cancel your subscription online, and next year they overcharge you without you ever being informed about this. Do yourself a huge favour and give your cash to any of their competitors.

I'm halfway through the trial period. It didn't work at first but I made some adjustments and got it working but now without me making any changes it has stopped working again and I'm looking at a blank sidebar and no track options in my e-mails. So in conclusion, when it works it's good but it's far too temperamental for me to want to spend money on it.

just shows a white panel. tried installing it twice. pure garbage.

This is by far one of the best extensions I have come across. I use it every day and the value it provides for my business is unbelievable. I would highly recommend this to anyone who does any sort of email based marketing!

I have been using ContactMonkey for over a year now (I believe my subscription just renewed.) I don’t think I could live without it. It is nice to know if your recipient has opened your email. In fact, when we have an appointment with a customer, I know they’re definitely coming because I can see that they have again opened the email I’ve sent them with directions & a map.

Excellent add-on for gmail, works perfectly well!

Love this app/plug-in. It makes tracking my email easy. This is the most intuitive way to keep up with your marketing efforts. I would highly recommend it to anyone.

I've been using ContactMonkey for two years now, and it's going from strength to strength! Customer support is almost instantaneous, and it's made the tedious process of sending emails a little more fun :)

Tracking is inconsistent. Even when reinstalling, the problem is not fixed. Customer Service is severely lacking and they refuse to help. They direct me to the the FAQ section which does not address my issue. Currently paying for a service that is not working, with a customer service department that refuses to help!!!

Great customer support! You send a question they answer immediately and simply solve -- or at least tell you it's not in their hands yet.

Very helpful application, well-crafted. Easy to use, attractive design. Support team responded almost immediately, and resolved my only problem, with only one conversation. As an individual (not business) user, the cost of Professional service is higher than I would pay for a non-essential service. CM should consider a lower-level service plan, Individual, at, say, $1/week for a limited number of emails tracked (20/month cap). It should be possible to choose CM tracking when emails are sent. My only disappointment in the service itself is simple: the count of views for an email I send is incremented when I open it myself later. It'd be nice if opens from same IP as the sender were not counted.

GOOD GOD, THIS IS NOW THE 5TH ATTEMPT TO WRITE THIS, WHICH HAVING SEVERELY INJURED SHOULDERS NEEDING URGENT, SURGERY, I REALLY RESENT, EXCRUCIATING PAIN! WHEN I SIGNED UP FOR THIS "FREE EXTENSION". AS THEY ADVERTISED FOR GMAIL USERS, (NO DOUBT TO KEEP US FROM USING THE TRULY FREE GMAIL COMPARABLE EXTENSION), IT TURNED OUT TO BE A LIMITED SUBSCRIPTION FOR 10-20 EMAILS A MONTH, OF LIMITED USES. WHICH WAS OK AS I DIDN'T EXPECT TO USE IT FOR MORE THAN THIS AMOUNT. THOUGH I HAVE YET TO FIND A WAY TO TURN OFF PER EMAIL? AND SHORTLY AFTER SIGNING UP FOR THE FREE GMAIL USE, I BEGAN GETTING THE CONSTANT EMAILS TO SIGN UP FOR, SET UP, THE "SALESFORCE" PART OF THIS EXTENSION, THAT I WILL NEVER USE, YET LOADED THIS PART JUST TO AVOID THESE HARASSING EMAILS, AND THE "FREE" TERMS DIDN'T CHANGE. ALTHOUGH I MUST HAVE LET MYSELF IN FOR MORE HARASSING EMAILS FROM THE, AS I RECEIVED TODAY, TRYING TO YET AGAIN, "UPSELL ME" TO USE WHAT I HAVE NO USE FOR, NOW TELLING ME THAT MY "FREE TRIAL" HAS EXPIRED", THAT I NEED TO SIGNUP FOR $7.00 PER MONTH, OR SO, MAKING NO MENTION OF THE FREE GMAIL SUBSCRIPTION I SIGNED UP FOR ORIGINALLY. IN FACT I WAS FORCED TO DO THIS REPEATEDLY FYI, AS MANY TIMES THIS EXTENSION, AND IT'S HUGE, USELESS, ADVERTISEMENT, TOOLBAR, SUCKING UP A THIRD OF THE PAGE, JUST DISSAPPEARED! FOR NO REASON! NOT BEING A PAYING CUSTOMER, ENTITLED TO PERSONAL SUPPORT, I CHECKED THEIR WEBSITE TO SEE THAT THIS IS VERY COMMON, THEIR SUGGESTION TO USE THEIR FREE SERVICE AGAIN, IS TO EMPTY MY EMPTY CACHE! THEN SO ARROGANTLY, THEY SUGGEST THAT I, WE, RELOAD CHROME!! WHICH OF COURSE ENTAILS SAVING DATA TO FILES TO RELOAD, AND CHANGING ALL SETTINGS BACK TO WHERE WE HAD THEM INVOLVING A GOOD COUPLE HOURS OF WORK!! NO DOUBT TO SAVE THEMSELVES, OR THEIR SYSTEM, EXTRA WORK, OR TIME, PERHAPS 3 MIN. COMPARED TO OUR 90-120 MIN.! THEIR FINAL SUGGESTION WHICH CLEARLY SHOULD HAVE PRECEDED RESETTING CHROME, WAS TO RELOAD THEIR PRECIOUS EXTENSION!! JUST UNREAL!! SO THIS IS THE "FREE" SUBSCRIPTION YOU GET WITH GMAIL! THE "UPSELLING", TO THOSE WHO CANNOT POSSIBLY USE THEIR "SALESFORCE" PART OF THE PROGRAM NEVER STOPS! SO I'VE LOADED GMAIL'S PROGRAM NOW, AND WILL SWITCH OVER THE NEXT TIME CONTACT MONKEY SENDS ME ANY OTHER "UPSELL" EMAILS, OR JUST DISSAPPEARS!

This is not so much a review of the service itself. ContactMonkey support is incredible. Very fast response time, easily less than 5 minutes from the time the message is sent. Friendly, helpful, and quick!

I have to say I am so surprised. Did not expect such a well designed product. It is so helpful and exactly what I needed. Also, I have to say that their customer service is so quick to respond and sufficent! 5 stars!

game changer. tricky at times to coordinate with Chrome.

Used to work well. Now there is just a blank sidebar! :(

Fast support and good service. Helpful addition to the traditional emails.

Great tool to keep track of emails and service is improving year by year.

My biggest concern was false positives, when I opened my sent emails in my Gmail app (android). I sent a message to ContactMonkey support and they replied almost instantaneously giving me the hit to do that, in my android gmail app I had to choose "not to show images automatically". Thank you guys, Fernando

contactmonkey .... had one little minor hickup but support was extremely helpful! It use to give me more info as to the area in which it was opened, but as of late it does not it just says webmail firefox ....It would be great to have the town/country or state/country it is opened in showing like before!

This is such a great service and one of the best in the market. We all know it's a challenge to follow your emails as delivery is not always reported, however, ContactMonkey has designed way to best address majority of scenarios in an elegant way.

After using Contact Monkey for some time - Works very well with Gmail - but had trouble getting connected via Outlook 2013. Support was excellent and sooo Love CM now. Works very well.

I don't use the Gmail app but the Outlook 2016 add-in. I've used this add-in for years and really appreciate the good and fast support.

Contact Monkey has changed the way we do business in the modern day! I have yet to find another Plug In App that works as great as they do! Continually updating and innovating as well to make life and business much easier and efficient! Thank you CM! Eren

My whole team and I used Contact Monkey. There were a couple issues because Google Updates email so much but things were always fixed promptly. Usually just by restarting or clearing the cache. I got at least 2 sales out of it and over all made my day more productive.

It works, when it rarely does not, customer support is very helpful.

Their system seems to be down more than it is up and running. In the beginning I was impressed , but it's been down hill ever since. I hope they get it together, because the concept is great...It just needs to work in reality.

Worked well when we needed it to track our mailing campaign. Was notified everytime I opened the mail too which was a bit off putting and didn't give me the true picture of how many times the mail was opened by the client. When I decided it was the time to end our subscription (we weren't having any more mailing campaigns) it was straightforward and without complications.

Haven't had any problems with the tool. The team is fun and communicative with their users -- always a plus!

They seem to have disappeared!!! Blank sidebar as of a few hours ago and their domain seems to be parked somewhere. Well at least they got my yearly fee...hope that and the fees of a few hundred thousand other subscribers keeps Scott Pielsticker in cold beer for the summer. I loved it for months but lately is has been providing tardy notifications and in many instances no notifications. I sent them multiple emails and they always said it was working fine. I guess it's time to go back to yesware. ContactMonkey...I wanted to stay Canadian but you give me no choice. See ya

Worked for my purposes up until a few days ago, now the sidebar has gone blank and the website for the company is no longer present. When it was working, it did not consistently show when emails were opened.

Contact Monkey is a poor product. Sporadically showed where my emails were opened. Now I have a blank sidebar and have not changed any of my settings. Very little help from helpdesk.

Perfect way of tracking mails and with a recent experience it helped me find the most disturbing information, thanks to ContactMonkey.

Can't remove it! It appears in the middle of my screen and I can't see my composed emails. Also, it shouldn't be that difficult to uninstall.

It is useful, but Contact Monkey Plugin will give you at least 3 pop up alerts per event. And it takes up a lot of real estate on screen.

One a few key productivity apps that are used in our business, Contact Monkey helps us provide an excellent service experience for our customers. Contact Monkey helps us prioritise our work according to engagement and detect where there is no engagement at all. Great customer support from the Contact Monkey team.

I love Contact Monkey. It gives us critical intelligence into who is looking at our emails and how often. We can also tell when our emails are passed around through the company, showing real interest.

Extremely useful and great team working on it. It really helps you to time your next contact moment.

Very useful ! Excellent Support.

The link tracking part is not so good. If we click the link from the mail that we sent to the recipient the number of clicks is being increased by one, which is faulty. Kindly look into that issue. Rest is good.

Great Customer Support. Useful tool. Thanks for your Help Scott Pielsticker.

Very attentive and good support personnel.