QueueMetrics AGAW is a productivity chrome extension. it's a free extension , it has 117 active users since released its first version, it earns an average rating of 0.00 from 0 rated user, last update is 1670 days ago.
In high-performance call-center set up, with large and distributed agent groups, high situational awareness by agents is a must. It is also important to have "off band" live communication lines going from supervisor to agent and vice versa. QueueMetrics addresses this need using a module called Agent Awareness (AGAW).
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