Reviews & Comments of Copper CRM for Gmail chrome extension

As a small business I love that copper can keep my emails and task organized. The large CRM platforms were too much. As my day is all email, Copper is just what I need.

This extension is helping me every day to manage my work more efficiently. Get direct access to people, company and deal information is the key benefit that this extension offers. Well done!

Its pretty poor, works for a week then destroys my gmail interface. Actively trialing alternatives to copper, it is the only saas product i know that gets worse rather than better over time.

The extension messes up my email screen and hides the gmail search bar at the top.

This extension has always had its quirks and it's never been good, but it now is preventing drag-and-drop in gmail. I reset the entire browser, deleted my user profile... only to find this extension is the cause. Bye Felicia!

The extension doesn't work 90% of the time. Not detecting recipients, not allowing to turn off tracking, track email that it shouldn't etc. Tried uninstall and re-install. Didn't help.

Your classic bait and switch CRM. Promise you the world and the software comes up short. Missing major key functions to actually function a business. Made me pre pay for an entire year, and dont offer refunds or cancellations. That should tell you all you need to know.

The email tracker no longer shows the number of email opens within Gmail itself. I can still see the number of opens from the copper dashboard and the Gmail extension. Not sure if this was an intentional change.

Great option for small to medium businesses. The value for the price is great in comparison to competitors. The catch is that you need to take the time to customize for your business needs but once you get there, it is very helpful.

2020 Update: The chrome extension is great, bringing all the best parts of Copper to Gmail. Particularly like the functionality that allows you to append a one-off email to an a record (person/opportunity/lead/company/project). My only wish is that this was somehow enabled for Superhuman, as much of my team uses it in-place of gmail now. Though I know that's probably not something very high up the list - I can dream though, can't I? They are adding some really cool functionality like being able to respond to comments without even leaving a Gmail email thread (inline to the email). Keep up the great work team! Prior Review (12/2016): Pretty much the same functionality as the standalone web app all within gmail. Incredible work and the UI/UX is phenomenal. Really looking forward to watching this thing grow. The only turnoff for me at the moment is not having template functionality like what exists with StreakCRM. I am definitely switching over from Streak to Copper though. Really looking forward to the future updates and how you further integrate Google Apps with your CRM!

Comunicates so naturally and easily with my Gsuite account that looks like a part of Gmail itself.

Copper CRM update needed! On your People form, under pull down menu for adding social contacts (thanks for having that feature) please remove Google+ (that's a dead network now) and instead replace it with Instagram!

The extension has gotten EXTREMELY BUGGY, to the point of being unusable. It started over a month ago and all support says is "they're aware of it and working on a fix". The the sidebar and compose toolbar constantly refresh with every mouse click or typing action. There is some problem with the extension syncing to copper's servers. Using the most recent release of Chrome, uninstalled/re-installed the copper addon, cleared all cache...nothing fixes the issues. The email tracking is also horrendously buggy. I've brought this to the attention of support over 6 months ago but nothing ever gets fixed. I really want to like Copper, but at this point I'll probably be looking for a new CRM soon.

I had a super unpleasant experience with customer support. I'm going to happily pay more for a better CRM that actually uses their CRM.

SO SPAMMY. BEWARE. I can't get this out of my email. Help!

Installing via Google Suite admin on a domain basis or per user has no effect, it does not appear in gmail. When installing directly via the chrome extension page, it works but every time an email is opened the "Automatic Research" nag pops up. Even after closing it, EVERY TIME YOU OPEN AN EMAIL it appears. This is a disappointing first impression as a new copper user.

I don't want to use Copper for email tracking or email templates because I use a different extension for that. Copper's Chrome extension clutters the Compose window with several new UI elements that I don't want, and hides an important UI element that I use every time I send an email. Furthermore, I need to uncheck the"track email with Copper" box every time I write an email. There is no way to permanently uncheck it. This completely destroys my efficient email workflow. To the Copper product team: please allow me to turn off and hide all the email tools in the Compose window! Thanks.

oke

The best CRM for gmail, hands down!

good

The best CRM I've tried. Loved the integration with Gmail, so easy to use

If you cannot have multiple addresses for a prospect it makes no sense. Every client has an office and home address just like email. There are plenty of cool features in this CRM but I saw this was brought up 2 years ago and the support response was create a home and work record for same person. Duplicate records for adding an address??? The GSuite integration was really what lead me to explore this option but at its price to features ratio I will stick with my current CapsuleCRM.

Annoying desktop popups each time your reload the page.

Best I've used so far! Email integration makes it so much easier to keep customer information up to date.

There's a lot to love about the gmail plugin - and prosperworks look to be continually improving this feature. Look forward to seeing where this can further improve efficiency of managing the pipeline

Very intuitive and integrates great with Gmail.

the best gmail crm!

I love the fact that it sits beside my email, creates a claendar in my GSuite calendars and has tasks all in one place,. I am all about simplicity and this it

Better than Sales Force and 1/10th the price! Cutting edge and leading in the CRM space. SO happy this exists!

Love this more than... well not life, but it sure makes my life a lot easier not having to input data all day long! Nothings perfect, but I'm enjoying Prosperworks very much!

I run a small business and one of the things I wasn't doing well was forecasting future business. I used spreadsheets, ToDoIst, and Gmail to manage my sales work but had no real way to see if I was on track to achieve my goals. Prosperwork has brought all of that disparate information into one place. It allows me to track leads and move them all the way through the process to sales. I get excellent forecasting reports and can open the system up to sharing with a team member. It's a simpler tool than something like SalesForce, but so geared to sales that it is perfect for me.

Sales is only one of my many jobs and Prosperworks CRM works better than other tools that are built for people who spend all there time on sales. The integration with Gmail and ease-of-use set it apart.

They are actively making it better all the time, love it!

I totally dig how automated this is collecting the customer comunication data I need!! I was trying it out with a few other free ones, and this was hands down the best!

This is the best contact management software I have ever used. Mainly, because people use it. It rides along as you use your G Suite products and allows you to create tasks, add people, and see contact info all without leaveing your page. Liked it so well, I got a personal accout to get my tasks, email and projects in order.

WONDERFUL,FAST,SAFE,ACCESS.FINALLY,ALL in 1 Program BEST YET.THANKS GOOGLE TEAM SECURE ,SWEET

Misleading. Didn't say free TRIAL in overview or when installing. Only like 15 minutes or so after using it, do I get an email saying I hope I enjoy my 14 day free trial.

i feeling more confident with google any others networks also i need some help the games i was been play rip me loads money and i haven't how to contacting them i feeling terrible and unfair taken money from my bank account just because i thrust on Facebook games i would like help if is possible on some ways and i know google always did a wright jobs and stop scammers fraud and unset people do it to us me in this case been vitime

Doesn't play well with Google Inbox. After half dozen emails back and for with ProperWork support, Im told to do the nuclear option, totally scrub Chrome of all browsing data, Rookie

Love the simplicity and Google integration.

As a business owner that still personally handles sales opportunities this application allows me to separate e-mails from opportunities, on the same screen. Less gets dropped by the distraction of work, and more opportunities are closed as they are in my view, everyday.

Great extension that extends the power of the Prosperworks platform into Chrome. This is a great tool that simplifies like for those of us already committed to Google Apps.

After using other CRM services I have found Paradise with Prosperworks CRM for Gmail. This has simplified my communications with my contacts. The easy of use and ability to quickly and easily jump between records is intuitively easy. I would definitely recommend this product to anyone who uses CRM!

Easy to set up, easy to use. Very useful for tracking progress on opportunities and projects. Seamless connection with google mail. Working well for our team!

This is a Great App, Love how it works with with all the google apps

Works great with G Suite, and even if you use other apps for your mail, it still seems to pull your contact and recent emails in to Prosperworks - really helps track communication.

Love Prosperworks and it's tight integration with G Suite. The Chrome extension is flawless and seamlessly continues workflows between the main CRM app and gmail. It's simple to use and does what is says it will - awesome!

I love that I don't have to leave gmail to run my PM & CRM. I was never using Podio because it was hard to get in the habit of checking it every day. It was simple to move to ProsperWorks and get in the habit of using it because it's within gmail and connected directly to my calendar. Can even have Alexa remind me of my upcoming tasks! Danny has been great to work with setting up our account. I look forward to seeing this company grow and building my team with it.

So far so good! New user, reason for 4 stars. Finally a CRM that "gets it" and integrates right within GMail. UI is very clean and very easy to use. A great solution if you are looking for a CRM that integrates and "just works"!

Love ProsperWorks! Very simple to use and works great with the iOS app.

Really great CRM, moved over from Insightly.

I've been very happy with my Prosperworks CRM and Google's business platforms. Highly recommend it for any business.

Overall very fluid integration with Google Inbox which is hard to find. The interface had a few quirks and still really useful. Stronger support for email templates and scheduling would be really helpful. Much better on data security than other solutions, with team model.

This is a great extension for ProsperWorks. I can do everything I need from one computer and without ever leaving my email.

The support team was extremely helpful. I appreciated how well it integrated right into my normal workflow of using Gmail and simply and powerfully enhanced my ability to accomplish what I need to.

Works great with Google. Easy to use and startup friendly. Would recommend it to any small business looking to get setup on a feature rich CRM and not break the bank!

Great extension. Very user friendly, another Google great. Really helpful to my business too.

Great extension! Works very well and has saved a ton of time!

Great CRM and certainly the best integration with Google out of ALL the ones I have tried. The new extension for Inbox by Gmail is great as I much prefer that interface to standard Gmail, but works great with either. Only thing stopping it getting 5 stars is user incompetence, I am not sure how or why to use some of the features, but there are plenty of support videos to work through.

Works very well and helps me track emails to customers very efficiently!

Love this extension, makes it so easy to use and add people to my database.

This is the most intuitive CRM I have used. I am a google person, so I took to this extension like a fish to water. Super easy to use, and everything updates across all my devices instantly. The integration with MailChimp is very helpful as well.

Great extension/crm!

One of the best I have ever used! Nothing like having access to clients emails, notes, and info right inside Gmail! Boom! Well done.

Love Prosperworks! Makes my life easier!

Great program. Easy to use and very effective in gmail. Works well for Real Estate

Great CRM for a small real estate team.

ProsperWorks is definitely a winner! I like winners.

Outstanding. Haven't used it very long but form what I have experienced, it is very easy to use/convenient. Simply click to add contact, adjust anything necessary and in a matter of seconds, contacts are added!

We're a small business with only four sales people. We chose Prosperworks because it is simple and easy to use. We were able to go from pen-and-paper crm (read NO CRM) to taking advantage of Prosperworks in a very short time and with very little training. The results were immediate - simply having a reminder to follow up with a customer lead to a sale, that might not have otherwise happened, on the first day we started using Prosperworks. Everything works as expected. I would like to see some ability to customize the dashboard screen, but I'm told that is in the works. Overall a great product, well worth the price. In a field of CRM solutions Prosperworks stands out for simplicity and ease of use.

Just switched from Pipedrive after two years over to Prosperworks. Stronger CRM capabilities and highly integrated with Google mail/apps. Same custom pipelines as PD, but also has the Lead contact type like Salesforce (good for prospecting). Has Win/Loss and also an Abandon state. We had pipedrive just for funnel, managing CRM outside of that - so consolidating tools & goal is to get more out of mail into the CRM and get better client lifecycle visibility. Great onboarding process so far, and love the tools.

We transitioned from salesforce a few months ago. We are loving this software for it's simplicity and ease of use. I highly recommend Prosperworks if you are looking for a feature packed CRM that is also easy to use.

Works great with its current feature-set. I really would like to see email scheduling implemented, though, so I don't have to use this in tandem with another extension

Great extension. How did I live without it?

I've tried multiple CRMs and ultimately kept coming back to see this one... It's just too easy to use!

This extension just makes life a little easier. Thank you Prosperworks!

So far, so good. We've recently finished working with the onboarding team to get the CRM up and running for my consulting company. I asked a lot of questions through the process and without fail, either they had an answer to my question or an anticipated rollout date for the new module to solve my problem. I've been very impressed so far. The system is intuitive and very user friendly. Since the onboarding went so seamless, we are fully integrated from the onset - this means the software will get used; and since we do so much out of G Suite, ProsperWorks is a perfect fit for my company.

So far so good. I like that I can manage the CRM from Gmail. There are a couple of features that I have either not found yet or do not exist. I can create an opportunity from the Gmail sidebar, but I can't create an opportunity based on an email. Unless I am missing something, it is a two-step process to create an opportunity and then link the email to it. I think this could be more seamless.

It is the CRM i looking for

I'm into my first month and so far so good. The team at Prosper has been fantastic to work with.

After comparing SEVERAL CRM's I ended up going with Insightly. ProsperWorks is just too much $$$ for all of it's limitations. I am floored that they don't offer a way to SEARCH BY TAGS!!!! It's kinda drab aesthetically compared to other solutions.

This slows Gmail to a point where I'm debating if to just kill it and switch over to a different CRM

Great concept but it slows my gmail down quite a bit. Just checked and I have the latest version. Still getting 5 - 10 second load times for each gmail.

I have been demoing a few CRM apps for Real Estate sales and Prosperworks has been the best value, the easiest to use and has the best features thus far. I have tried IXACT Contact, Top Producer, Streak and Insightly to name a few. They all offered an area of strength, but Prosperworks blends seamlessly with Google Apps, has excellent automation and customization, auto loads contact info and has a full featured mobile app. Plus they have told me that Google has just opened extension development for "Inbox by Google" so they will support it soon too. I've enjoyed it enough to be willing to write this review. At least add it to your options before deciding.

Does not seem to work with Google inbox however.

I paid for this though there are a couple of big gotchas. First, you cannot search notes made within Prosperworks. This issue is probably fatal for my use. Second, it seems like I'm perpetually logging into and authenticating myself to Prosperworks. It's great that Prosperworks has a connection to Gmail but not so great when every time you open Gmail you go through a multi-step authentication. I'm probably going to write this off even though I paid for an initial year.

Love it - best UX of any CRM I've seen (have tried RelateIQ, Salesforce, Streak, Insightly and others)

Best CRM out there hands down. If I can figure this out and love it that quickly anyone can do this!

Looking forward to using it a lot in the new year! Finally a real CRM designed for Google.

This appears to work seamlessly with Gmail

AWESOME HAVE BEEN WAITING FOR A LONG TIME FOR GMAIL INTEGRATED CRM!!

good

Great tool and customer service..

very nice and great service too.

Nothing else like it for full integration with google apps. the only CRM I have been able to persuade our team to fully accept and even like!

This is hands-down the best CRM we've ever seen. The only people using Saleforce are people that haven't tried Prosperworks.

We love Prosperworks at Tennessee Solar Solutions. We tried others, including Salesforce, but nothing else would seamlessly integrate with gmail on google calendars. Highly recommend.

Love the product and the company. It's easy to set up and use. They're getting on a nice roll of adding useful features lately. Always been responsive when I've needed something.

I love ProsperWorks! I've tried lots and lots of other CRM systems and this is by far my favorite and the easiest to use. I highly recommend it.

Great CRM! We have Salesforce and barely use it. What I love most about this CRM is how great it integrates with Google. If you are a Google Apps user and need a CRM program, you need not look further. We are a startup, so using a CRM that is simple to use, integrates with Google, and has a good price point was essential for us. ProsperWorks has all these features and more.

Glad to find this!

Great, easy to use CRM tool. Would recommend it to anyone looking for a lite tool.