Reviews & Comments of Zoho CRM for Gmail chrome extension

This used to be great. BUT their updated version doesn't let you choose which user on a given email thread you want to add to the CRM. It's so bad that on an email between me and a single prospect, if only gives me the option to add Myself to the CRM! Useless.

Has value, but a long way from Salesforce Gmail plugin The most valuable feature is adding a new lead or contact without leaving Gmail. The shortcoming, is that Zoho CRM for Gmail only recognizes the most recent sender in a thread. Unlike Salesforce, which detects all the to: and cc: participants on an email, Zoho does not. Simply put, this means that when one sends an email of introduction, the introduced party is not detected by and offered by Zoho for addition as a lead or contact. Only the sender is detected and offered. If the sender is known, which is the common condition for referrals, then Zoho CRM for Gmail provides no value. A more valuable version of Zoho CRM would offer a list of "related" individuals gleaned from the email addressees.

It would be useful to me if it linked me to the opportunity page, rather than the lead or contact page in Zoho. The way it is now, I have to open the contact page in Zoho, and then from there I have to open the opportunity page. Because Zoho is so painfully slow to load usually, it's faster for me to use a different method than this app. Developers: please consider adding the ability to open the opportunity in Zoho directly from Gmail, and I will happily give this 5 stars.

Main gripe is that there's no search functionality for the "All Accounts" section, and on top of that, the accounts are then not organized in any discernible fashion (not alphabetized, etc). Works alright when you want to add a task or calendar event from gmail, but other than that it has too many bugs and shortcomings to be relied upon.

This is a super quick way to update CRM from your email, great tool! If it could pre-populate the date from the email date, that would save a step on every entry for every user that works with this extension. From a programming perspective, it would likely take zoho 4-8 hours to build, test, deploy that feature. And save your users thousands of minutes every month!

Our developer team tried to add leads from Gmail automatically based on particular condition, we receive thousands of emails daily its very difficult for us to add lead manually from Gmail. We couldn't find any way to add leads from Gmail automatically, we need to find solution for this otherwise its useless for big marketing and sales business.

Another Zoho product that simply DOES NOT WORK!! And as usual support does not exist!!

I like this extension and use it all the time- however, I wish I could choose vendors and not just accounts

Note field can only handle 120 Characters. So, that part is not very useful. Rest is very helpful

I've been using Zoho CRM for a few weeks and it is one of the most unfinished products I've used. I've had multiple support instances where communication seemed to be a big issue with support staff. I don't believe I can recommend this product to anyone at this stage.

Works really well.

Really useful quick way to update ZoHo contact info from Gmail. Great responsive helpful support too.

consistently not working... tech support tried twice to fix it.

I love this mini-Zoho CRM inside my Gmail. Very useful and quick. Adding leads became very quick.

Easy and fast. My team is loving it. Solves my need of having two work accounts by letting them manage in two different Chrome browsers. Well done Zoho.

This app has really changed the way we use Zoho both for our sales teams as well as our product deployment teams. We use to have to live in 2 separate systems, G Mail and Zoho, however now, with this app, we can live for the most part in our email (as most teams do) and we've significantly increased Zoho usage and data accuracy. (not to mention a much higher close rate on relevant tasks)

good

I never use the the Chrome Browser user account switching (apparently necessary to use ZOHO CRM with multiple Gmail accounts). I simply switch between Inboxes right from my Inbox. This way the new extension became obsolete for me :-(

Solid start with version 1.0. Very smooth integration between Gmail and Zoho. One fix I think you need to do quickly: When adding a new contact, the location section is missing the Street Address field. Single best update for me would be for it to list and link to all prior email exchanges with the contact. That would make it so much easier to instantly put the email in context. It's always been a pain to have to search Gmail for all the relevant exchanges. Keep up the good work.

Excellent start - I look forward to the enhancements!

Great! I would suggest that you improve it by making available the email templates we have configured in Zoho CRM, so that it's possible to send emails through Gmail using the ZCRM templates. More or less like the Toutapp ...

I use this app in gmail for one business and Zoho mail directly connected to the CRM for another business. So far, gmail and this app look and act way better. I hope Zoho Mail works this way soon. Having all that info in the sidebar is great. Still hoping for a way to add and view suppliers as easily.

Very useful app with a lot of potential. If it had a search feature that gave the ability to look up Potentials/Deals, it would be outstanding. And possibly a way to associate emails with the Potential/Deal (we created an email field for the Potential) so the records are archived for that Potential/Deal in Zoho CRM. I would definitely pay money for these features because it would be comparable to MS Dynamics/Outlook. This app seems to be on the right track. Keep up the good work!

Fantastic time saver

Cannot add contact photo via UI.

Great Extension for my CRM! This extension helps me to save lot of time.