CRM Integrator for hosted telephony is a productivity chrome extension. it's a free extension , it has 2,000+ active users since released its first version, it earns an average rating of 3.50 from 2 rated user, last update is 585 days ago.
Control and Monitor your Cisco BroadWorks telephone handset using your Chrome browser from a PC, Mac or Chromebook. Integrate with popular CRM systems and control and monitor your hosted telephony handset using your Chrome browser from a PC, Mac or Chromebook. Get notified of new calls, including the caller's name, and quickly answer the call even when your browser is minimised. Features include: Call control of our handset including answer, hang up, hold, transfer, pickup and make call Integration with many popular CRMs providing caller preview, contact popping, address book search and click to dial. Call history, call settings, directory integration The extension is designed for use with the Cisco BroadWorks hosted telephony platform.
You could download the latest version crx file or older version files and install it.
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One mayor issue with this integration, at least on macOS, is that the call notification essentially creates a new chrome window, which automatically takes focus, in turn kicking you out of anything that you were doing previously. This means if you are say writing an email, each time a call rings your phone it will kick you out of the email, which can be very disruptive to your workflow.