CXone Agent Browser Extension chrome extension

What is CXone Agent Browser Extension?

CXone Agent Browser Extension is a user agent extension for chrome. also, it is browser integration extension. it's a free extension and is featured in Productivity, it has 81 active users since released its first version, it earns an average rating of 5.00 from 1 rated user, last update is 527 days ago.

What’s new in version 1.0.10?

                NICE CXone Integrated Agent allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents. 

Key Features Include:
-	A single inbox for all interaction handling, independent of the channel
-	The ability to manage multiple interactions at a single time
-	View contact details, history, associated channels, and all current activities for the contact on a single contact card
-	Ability to see previous interactions that have been handled by the agent
-	Search for agents, skills, teams, and address books to initiate outbound interactions
-	Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill            

How to install CXone Agent Browser Extension?

You could download the latest version crx file or older version files and install it.

Preview of CXone Agent Browser Extension

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Reviews of cxone agent browser extension:

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Hugh Smith November 29th, 2022

This is an awesome productivity tool. I love the ability to search multiple CRMs with a single interaction

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